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05-26-2013, 09:35 PM,
Narang Boss Offline
Junior Member

  • Apr 2013
  • 12 Posts
  • Threads: 6
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Problem on simcard change with Blackberry Torch.

I have a problem with this phone.when I change my sim card,I have to sign in by using my blackberry id and password. I am 100% sure my password is correct since I use the same password for everything.then it said my password was wrong.then I clicked on "forgot password",it said "please make sure my bb id is correct".im pretty sure both my id and pw are correct.when I exceeded the number of trial,it locked my phone.
how can I sign in successfully?
what is the problem exactly?
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07-24-2013, 11:29 AM,
Aaric12 Offline

  • Feb 2013
  • 69 Posts
  • Threads: 31
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RE: Problem on simcard change with Blackberry Torch.

Dear Narang Boss,

I think your phone is showing a emergency call option on bottom of the screen and its definitely work.

Now when the blue screen pop up asking you to the blackberry id and password, go to the bottom and press a emergency call. While doing so, you will be granted access to your phone.

Now after emergency call disconnected and you are back to the blue screen and enter blackberry id and passowrd.

Now your phone will unlock.

I hope this will help you.

Have a nice day.
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